Shipping policy

Last updated: April 6, 2026

This Shipping Policy applies to all purchases made on quxon.shop and outlines our fulfillment and delivery practices for our customers in New Zealand.

1. Order Processing Time

All orders are processed within 1 to 3 business days (Monday through Saturday, excluding Sundays and public holidays). “Processing time” refers to the period from order confirmation to the moment the shipment is dispatched from our facility.

2. Shipping Time & Delivery Estimates

To ensure the quality of our pet braided toys, all products are carefully inspected before being shipped from our central hub.

  • Shipping Origin: All orders are shipped from our warehouse located in the United States.
  • Estimated Shipping Time: Once dispatched, the estimated international shipping time to New Zealand is 7 to 13 business days.
  • Total Delivery Time: Therefore, the total estimated time from order placement to delivery at your doorstep is approximately 8 to 16 business days.

3. Shipping Cost

We are proud to offer Free Shipping on all orders to New Zealand. There are no additional handling fees or delivery charges.

4. Tax and Duties Information

  • Customs & GST: For orders shipped to New Zealand, we aim to provide a hassle-free experience. The total price at checkout includes all applicable taxes. You will not be required to pay additional customs duties or GST upon the arrival of your pet toys.
  • Sales Tax: Any applicable internal taxes related to our US entity are already factored into our final transparent pricing.

5. Shipping Locations

We currently specialize in shipping to New Zealand. If your specific region is not available at checkout, please contact our support team for further assistance.

6. Tracking Your Order

Once your order has been dispatched, you will receive an automated email containing your tracking number. You can monitor your shipment's progress through the link provided in that email or on our official website.

7. Delays

While we strive for timely delivery, shipping estimates may vary due to external factors such as international customs clearance, extreme weather, or carrier disruptions. We appreciate your patience and understanding in the event of unforeseen delays.

8. Contact Information

If you have any questions regarding your shipment or our delivery process, please reach out to us:

  • Legal Entity: 1124 TWELVE CT LLC
  • Operator: ASHLEY HENRY
  • Email: support@quxon.shop
  • Address: 1124 SE 12TH CT, CAPE CORAL, FL, 33990, USA
  • Phone: +1 800-829-4933